Node 2 HA "NOT UP" after upgrade to NS 11

[Fabrizio Maccarone]

Hi everyone,

 

I've 2 Netscaler Gateway nodes configured in HA, after upgrading to NS 11, the second node says is "NOT UP". I've done already some rebbot bu with no success.

 

 

> show ha node

1)      Node ID:      0

        IP:       10.8.2.19

        Node State: NOT UP

        Master State: Secondary

        Fail-Safe Mode: OFF

        INC State: DISABLED

        Sync State: ENABLED

        Propagation: ENABLED

        Enabled Interfaces : 0/1 1/1

        Disabled Interfaces : None

        HA MON ON Interfaces : None

        Interfaces on which heartbeats are not seen : None

        Interfaces causing Partial Failure: None

        SSL Card Status: NOT PRESENT

        Hello Interval: 200 msecs

        Dead Interval: 3 secs

        Node in this Master State for: 1:23:54:22 (days:hrs:min:sec)

2)      Node ID:      1

        IP:       10.8.2.18

        Node State: UP

        Master State: Secondary

        Fail-Safe Mode: OFF

        INC State: DISABLED

        Sync State: ENABLED

        Propagation: DISABLED

        Enabled Interfaces : 0/1 1/1

        Disabled Interfaces : None

        HA MON ON Interfaces : None

        Interfaces on which heartbeats are not seen : 1/1

        Interfaces causing Partial Failure: None

        SSL Card Status: NOT PRESENT

 

 

I've also checked RPC section i Networking and I found that in node 2 configuration, the node 1 Source IP is set as * and is enabled IPv6, while in node 1 the source IP is set as himself (the primary node).

Then i checked also with show rpcnode  and I found that the hash for the password ae not the same (as in this topic http://discussions.citrix.com/topic/363960-problems-in-config-sync-nsnetsvc-not-running/).

 

So I don't know where to start to troubleshooting...can someone help me?

N.B: I'm in enviroment Production, so I cannot reboot or risk to stop netscaler services completely, so at least node1 has to be up and running as is now.

 

Thank you

[Fabrizio Maccarone]

Thanks to Diego from support, I've resolved this issue.

He removed the 2nd node from HA and re-added it, launched the sync between the 2 nodes and...all is gone well!

[David Lopez1709156416]

Something similar happened to me when updating, but it was because there were unused active interfaces, once disabling them it could be synchronized again. I followed the next article https://support.citrix.com/article/CTX125720

[Reinaldo Olguin]

con la desactivación, se solucionó el problema de sincronizacion. 

[Angel DillErva]

20 minutes ago, David Lopez1709156416 said:

Something similar happened to me when updating, but it was because there were unused active interfaces, once disabling them it could be synchronized again. I followed the next article https://support.citrix.com/article/CTX125720

Tuve el mismo problema, se solucionó desactivando las interfaces que estaban abajo.