Citrix Broker Service 7.6 eventid 1198 and 1197

[Robert Balsma]

Has anyone seen the behaviour that the Citrix Broker Service (version 7.6, patched to latest public hotfixes) logs :

 

eventid 1198 (success, no longer in grace period)

- in the same second followed by:

eventid 1197 (The Citrix Broker Service will now stop providing desktop and application sessions. This controller is no longer in or could not enter a licensing grace period due to insufficient licenses on the license server)

In director the controllers are shown as not having a connection to the license server. In studio the connection is ok, the license server is reached and info is shown.

Citrix Licenses are consumed, so this seen cosmetical. But director is showing that there is an major error. Our XD license model is the standard, Enterprise UD licenses.

No errors via Citrix License console, using the latest Citrix License server installed on 1 (of 2) broker(s). Windows patches are up-to-date.

 

Anyone seen this? it is starting to get very annoying. Seems to occur after the latest broker patches 7.6.1.

 

[Andres Oton Urbano]

Hello,

 

I have the same error as you. Do you find some solution?

 

Regards,

[Robert Balsma]

Hello Andres,

 

Sorry, but I never found a solution. The errors still persist. Hopefully some (public!) hotfix can fix this glitch....

[Robert Balsma]

Bump. Installed new license from the citrix license portal (extra user license) and the errors were gone. Strange.

[Balaji Muthukrishnan]

I am experiencing the same issue as mentioned in this forum post

 

My environment

 

Citrix Director 7.15.2000.225

Citrix Delivery Controller 7.15 LTSR CU2

Citrix License Server 11.14.0.1 build 23101

 

Note: I am hosting the License server on a windows server 2012 R2 Failover cluster (2 Node)

 

The status of Not Connected is showing only under Infrastructure Section of Director DashBoard page...

 

I dont have any issue with XD Ent Concurrent License Type. Citrix License server is Check-in /out license for sessions. Even under Under the dashbopard view in the Delivery COntroller node, it shows License Server status as "OK"  and not "Not Active" under Grace Start.

 

If i go and check the License Management Console, I have enough License available for consumption.  I am also seeing the event in Delivery COntroller...

 

~~~~

Log Name:      Application
Source:        Citrix Broker Service
Date:          7/18/2018 9:48:10 AM
Event ID:      1197
Task Category: None
Level:         Error
Keywords:      
User:          NETWORK SERVICE
Description:
The Citrix Broker Service will now stop providing desktop and application sessions. This controller is no longer in or could not enter a licensing grace period due to insufficient licenses on the license server ''. 
 
Please use the License Administration Console to add the relevant licenses to the license server.
~~~~

~~~~

Log Name:      Application
Source:        Citrix Broker Service
Date:          7/20/2018 9:16:58 AM
Event ID:      1166
Task Category: None
Level:         Error
Keywords:      
User:          NETWORK SERVICE
Description:
Error checking license availability. Please check license server connectivity. 
 
Details: 
License Server Port: '27000' 
Product: 'XDT' 
Licensing Result Code: 'Error' 
Exception: 'Citrix.Licensing.LicenseWrapperException: NetLicWrapper.CheckForValidLicense(): License Policy Engine not started
   at Citrix.Licensing.NetLicWrapper.SharedLpe..ctor(String methodName, NetLicWrapper lpe)
   at Citrix.Licensing.NetLicWrapper.CheckForValidLicense(Int32 productIndex)
   at Citrix.Cds.Broker.LicensingManager.QueryLicenseAvailable()'

    <Data Name="licenseServerPort">27000</Data>
    <Data Name="productId">XDT</Data>
    <Data Name="licenseError">Error</Data>
    <Data Name="exception">Citrix.Licensing.LicenseWrapperException: NetLicWrapper.CheckForValidLicense(): License Policy Engine not started
   at Citrix.Licensing.NetLicWrapper.SharedLpe..ctor(String methodName, NetLicWrapper lpe)
   at Citrix.Licensing.NetLicWrapper.CheckForValidLicense(Int32 productIndex)
   at Citrix.Cds.Broker.LicensingManager.QueryLicenseAvailable()</Data>
 

~~~~

 

https://support.citrix.com/article/CTX202346

 

Above ctx kb doesn't applicable for me as i can clearly see i have enough license available for consumption...

[Balaji Muthukrishnan]

Based on the update from Citrix Tech Support these vent IDs (Event ID 1197 and Event ID 1166) can be safely ignored...

 

https://docs.citrix.com/content/dam/docs/en-us/xenapp-xendesktop/7-11/downloads/BrokerEvents.html#Event_1197

Id    1197
Name    CdsEventLicensingSupplementalGracePeriodExpired
Severity    Error
Groups    LicensingSupplementalGracePeriod
Text    The Citrix Broker Service will now stop providing desktop and application sessions. This controller is no longer in or could not enter a licensing grace period due to insufficient licenses on the license server '%1'.

Please use the License Administration Console to add the relevant licenses to the license server.
Comment    Grace period expired.
Arguments    
Position    Name    Type    Comment
%1    licenseServer    string    License server name

Name    LicensingSupplementalGracePeriod
Dynamic    N
Category    BrokerStartup
Throttling Methods    SuppressRepeatedMessage
Associated Events    CdsEventLicensingInSupplementalGracePeriod, CdsEventLicensingSupplementalGracePeriodExit, CdsEventLicensingSupplementalGracePeriodExpired

Id    1166
Name    CdsEventLicenseQueryError
Severity    Error
Groups    LicensingError
Text    Error checking license availability. Please check license server connectivity.

Details:
License Server Address: '%1'
License Server Port: '%2'
Product: '%3'
Licensing Result Code: '%4'
Exception: '%5'
Comment    QueryLicenseAvailable returned false
Arguments    
Position    Name    Type    Comment
%1    licenseServerAddress    string    License server address
%2    licenseServerPort    int    License server port
%3    productId    string    Product ("XDT" or "MPS")
%4    licenseError    string    Stringified license error enum value from LicenseWrapperException
%5    exception    string    Exception.

Name    LicensingError
Dynamic    N
Category    BrokerStartup
Throttling Methods    SuppressRepeatedMessage
Associated Events    CdsEventLicenseApChangedError, CdsEventLicenseCheckinError, CdsEventLicenseCheckoutError, CdsEventLicenseInitFailed, CdsEventLicenseMonitoringFailed, CdsEventLicenseQueryError, CdsEventLicenseServerProbeError, CdsEventLicenseStartFailed, CdsEventLicenseStopFailed
 

[Erik Covolo]

Hi,

 

I have the same error as you. Do you find some solution?

Regards,