When a user goes to print from any application (Excel, Word, Outlook, Reader, etc...) the print dialog box freezes their session. The dialog never shows the printers for the session and the window is movable while no other interaction with the session is allowed. Even waiting 10-15 minutes the session is still frozen and no print dialog is shown.
Another item we saw related is that when you RDP onto any of our XenApp boxes and go to "Device and Printers", the system sits there waiting to enumerate the printers and devices and stays there until the band-aid solution is done (below).
The Band-aid we figured out:
We restart the Print Spooler service which also restarts the Citrix Print Manager service and that instantly unfreezes the effected user sessions. One thing we did note is that the service hangs on stopping Citrix Print Manager service and we have to manually kill the cpsvc.exe process in order to bring it back up.
For now, we've created scripts to kill the cpsvc.exe and restart the Print Spooler and Citrix Print Manager services.
Citrix Case Support:
Citrix Case # 63566087
Initial recommendation from the engineer was to set our Citrix Print Manager service to run as "Local System" rather than "Local Service" account. We made that change on all boxes last night and no change in freezes this morning.
Next step is to try and get a server with this issue and collect the CDF logs to find root cause.
Anyone having similar issues? Any private fixes available that we should ask for?
Question
KEN SANDHU1709154392
Here is our environment:
- 13 Xenapp 6.5 Servers with Rollup Pack 4
- Universal Print Driver
- Windows 2008 R2 SP1
- Receiver 3.4.300.10 Enterprise
- Windows 7 64-bit clients
- Web Interface 5.4
- Secure Gateway 3.3
The Issue:
When a user goes to print from any application (Excel, Word, Outlook, Reader, etc...) the print dialog box freezes their session. The dialog never shows the printers for the session and the window is movable while no other interaction with the session is allowed. Even waiting 10-15 minutes the session is still frozen and no print dialog is shown.
Another item we saw related is that when you RDP onto any of our XenApp boxes and go to "Device and Printers", the system sits there waiting to enumerate the printers and devices and stays there until the band-aid solution is done (below).
The Band-aid we figured out:
We restart the Print Spooler service which also restarts the Citrix Print Manager service and that instantly unfreezes the effected user sessions. One thing we did note is that the service hangs on stopping Citrix Print Manager service and we have to manually kill the cpsvc.exe process in order to bring it back up.
For now, we've created scripts to kill the cpsvc.exe and restart the Print Spooler and Citrix Print Manager services.
Citrix Case Support:
Citrix Case # 63566087
Initial recommendation from the engineer was to set our Citrix Print Manager service to run as "Local System" rather than "Local Service" account. We made that change on all boxes last night and no change in freezes this morning.
Next step is to try and get a server with this issue and collect the CDF logs to find root cause.
Anyone having similar issues? Any private fixes available that we should ask for?
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