XD7.1 VDA Server 2012R2 and Excel2013 Error more resources

[Juan Carlos Seco]

- Problems with Office 2013 (excel) when use Citrix Profile Management and folder redirection.

 

Environment:

2 x Delivery controller XD 7.1 over Windows Server 2012R2

2 x StoreFront 2.1.0.17

2 x VDA 7.1.0.4033 for applications over Windows Server 2012 R2 

 

Problem:

In two VDA servers I have installed Office 2013 Proffesional Plus and I have published excel. 

 

When I open excel with Citrix Profile Management installed and activated, when I began to write I get a pop-up with the message: "Microsoft Excel cannot open or save any more documents because there is not enough available memory or disk space"

 

And when I try to save the document I get the same message, and excel "crash" and closed.

 

If I stop the profile Management service. All works properly.

 

The tests that I had made were:

- Change DCOM config.

   http://howtoconfig.org/windows/excel-not-enough-available-memory-or-disk-space-available/

 

- Repair Office 2013 Installation.

 

- Disable Protected Mode.

http://blog.laptopmag.com/disable-protected-view-microsoft-wor

 

 

Thanks in advance !!!

 

 

[Olav Lillebo]

We had the same problem back in February. I was able to solve the problem by creating Internet Temporary Files folder. You can read about it here:

 

http://blog.tenera.no/?p=284

 

/Olav

[Juan Carlos Seco]

Error:

 

http://www.examinemysite.com/blog/image.axd?picture=excelmessage_thumb.jpg

[Juan Carlos Seco]

To add more information:

 

evidently the problem is asociated with Profile Manager or simply with appdata redirection because when I active Profile Management begin to fail... also if I active Profile Management WITHOUT exceptions folder, the performance is the same...

 

Anybody help me???

 

I dont know how can I change path of AppData for excel or similar...

 

Thanks !!!!!

[Brett Gilmour1709152603]

Try creating the following folder in the users profile.

%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache

 

If you set this up in Group Policy under Preferences / Folders

You can pre-create this folder before the user logins.

[Shawn Ragsdale]

I have the same problem in three different environments. I have had an open ticket with Citrix support since the first of July. Citrix support and I found that CPM 5.x (5.0 and 5.1.1.2) with Windows server 2012 R2 (does not happen on 2012) that is updated with Microsoft patches past September 2013 will cause Office 2010 or 2013 to crash when accessed through a seamless session. Options: Utilize load profiles, roaming profiles or other 3rd party solution. Hopefully a future release of CPM 5.x will correct this issue.

[Shawn Ragsdale]

It appears that the latest version of Citrix UPM v5.2 that is included in the XenApp and XenDesktop 7.6 ISO corrects this issue.

 

***After extended testing in multiple environments the Citrix UPM v5.2 appears to have the same problem but to a lesser degree.

[Olav Lillebo]

Hi

 

Did you find a solution on this? We are strugling with the same error.

[Olav Lillebo]

Hi

 

Did you find a solution on this? We are strugling with the same error.

[Olav Lillebo]

Hi

 

Did you find a solution? We are struggling with the same problem.

[Juan Andres Perez Arranz1709153773]

I solved the same problem start the Windows Firewall Service and disabled the Domain protection Firewall.

 

I think that the problem is with AppData Folder Redirection.

 

In one our clients have UPM Profile to one share resources file server and Folder Exclusions (AppData\Local\..., Documents, Images, Links, ...) and one GPO with Folder Redirection to other share resource in the same File server (My Documents, Links and Appdata,...)

 

When one application generated Excel tmp in user profile appdate\local\temp with Firewall deactivated no open because de compatilibiity view or excel protected mode wasn´t assign correctly open the Excel file archive 

[Christoph Sinabell]

We had the same problem back in February. I was able to solve the problem by creating Internet Temporary Files folder. You can read about it here:

 

http://blog.tenera.no/?p=284

 

/Olav

 

Spot on Olav! Many thanks, that immediately solved the issue. Using XA76, 2012R2 and UPM 5.2 as well.

[Brett OSullivan]

Had the same issue using Xenapp 7.9, 2012 R2 and UPM 5.4. Olav's solution at http://blog.tenera.no/?p=284 worked for me!

 

Thanks!

 

Brad

[Brad Tighe]

We had the same problem back in February. I was able to solve the problem by creating Internet Temporary Files folder. You can read about it here:

 

http://blog.tenera.no/?p=284

 

/Olav

Had this issue using XenApp 7.9, 2012 R2 and UPM 5.4. Olav's solution worked for me!

 

Thanks,

 

Brad

[Mikael Berggren]

Olav´s solution worked in our environment as well. XA7.6, 2012R2, UPM 5.2

 

Many thanks!  :)

[Jason Farrell1709158474]

Hi everyone, 

 

For those guys that implemented Olva's solution did you see profile bloat and slower login times?

[Thomas Schaumlfer1709161627]

Hi,

we got the same problem but unfortunately the website isn´t responding. Could someone tell me what exactly to do?

Thanks,

Tom

[Olav Lillebo]

15 hours ago, Thomas Schaumlfer1709161627 said:

Hi,

we got the same problem but unfortunately the website isn´t responding. Could someone tell me what exactly to do?

Thanks,

Tom

 

Hi Tom

 

The website is up and running again.

 

Olav

[Thomas Schaumlfer1709161627]

Great, thank you very much. That resolved my problem. Meanwhile I found an Citrix article, which offers another almost equal solution:

https://support.citrix.com/article/CTX212919

 

Dark side of the solution is, that right after login of a new user, the folder doesn´t exist.