Mukhtar Serikbaev Posted February 3, 2014 Share Posted February 3, 2014 Hello everybody! we have some problems with Samsung Knox, device enrolled and working fine but after KNOX installing device can't connect to Xenmobile MDM, WORX doesn't work. Link to comment
Justin Maeder Posted February 3, 2014 Share Posted February 3, 2014 Can you please give some more details on this issue? Are you trying to push KNOX policies? What error do you get? etc.. Thanks Link to comment
Mukhtar Serikbaev Posted February 4, 2014 Author Share Posted February 4, 2014 Hi Justin, logs from worx home: "WARNING ( 3)","ManagerXmlConfig: 02-03 20:11:59.535 W/WorxHome(19359): java.lang.Exception: KLMS license is already being processed 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.samsungmdm.KnoxLicense.configure(KnoxLicense.java:33) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.samsungmdm.License.configure(License.java:30) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.manager.ManagerXmlConfig.manager(ManagerXmlConfig.java:242) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.manager.ManagerXmlConfig.<init>(ManagerXmlConfig.java:77) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.communication.ProcessPacketService.processService(ProcessPacketService.java:64) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.communication.KernelService.processSelectionKey(KernelService.java:601) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.communication.KernelService.access$1500(KernelService.java:64) 02-03 20:11:59.535 W/WorxHome(19359): at com.zenprise.communication.KernelService$1.run(KernelService.java:337) 02-03 20:11:59.535 W/WorxHome(19359): " we need after install licence key, "Samsung KNOX API available" value is "false" devices are working normally, we tried to deploy policy with KLMS keys in two different devices, Thanks. Link to comment
Justin Maeder Posted February 4, 2014 Share Posted February 4, 2014 How did you deliver the Samsung KLMS key to the device via MDM? Link to comment
Mukhtar Serikbaev Posted February 4, 2014 Author Share Posted February 4, 2014 I create policy "Samsung MDM Key" named "KLMS key" insert the key and deploy it. My devices refresh and i accept eula. After this i try to see device properties and see there: Has a container - NO Samsung Knox API available - True Samsung MDM API available - False (i deploy only KLMS key) Link to comment
Justin Maeder Posted February 4, 2014 Share Posted February 4, 2014 So after deploying this KLMS key, you cannot access the MDM server anymore? If you try to push an application to it, it fails? Do you have a scheduling policy pushed out as well? Thanks Link to comment
Mukhtar Serikbaev Posted February 5, 2014 Author Share Posted February 5, 2014 After depolying KLMS key we can connect to MDM, but after depolying yes we have scheduling policy. When device is reboot or when we select update policy in Works Home->Device info->refresh policy, we see message “Connection failed due to a security policy” and we need to do re-enroll. And in worx log we see error "WARNING ( 3)","SHTP: 02-04 18:58:54.495 W/WorxHome( 5419): java.io.IOException: Connection failed, status=400 subcode=HTTP/1.1 400 SHTP0003: A required parameter is missing. 02-04 18:58:54.495 W/WorxHome( 5419): at com.zenprise.communication.SHTP.connectInternal2(SHTP.java:628) 02-04 18:58:54.495 W/WorxHome( 5419): at com.zenprise.communication.SHTP.connectInternal(SHTP.java:353) 02-04 18:58:54.495 W/WorxHome( 5419): at com.zenprise.communication.SHTP.connect(SHTP.java:343) 02-04 18:58:54.495 W/WorxHome( 5419): at com.zenprise.communication.KernelService.connectToServer(KernelService.java:548) 02-04 18:58:54.495 W/WorxHome( 5419): at com.zenprise.communication.KernelService$1.run(KernelService.java:251) 02-04 18:58:54.495 W/WorxHome( 5419): " Link to comment
Mukhtar Serikbaev Posted February 5, 2014 Author Share Posted February 5, 2014 we resolve with SHTP, another problem with Active Sync Gateway, policies aren't push in real time, we need to deploy policy manual each time. How we can activate Active Sync in MDM? Link to comment
Justin Maeder Posted February 5, 2014 Share Posted February 5, 2014 Activate ActiveSync? What does mean? Do you want to integrate an Activ Sync policy into MDM? Do you want to setup Exchange Notification Server? Can you explain? Link to comment
Mukhtar Serikbaev Posted February 5, 2014 Author Share Posted February 5, 2014 ok, I'm deploying some policies to device but it does not push it, after that I'm deploying they manually because they aren't deploying automatically. is there problem with ActiveSync? ActiveSync Gateway status is gray in MDM dashboard. https://www.dropbox.com/s/1e4hrpevm90rmk0/MDM.jpg Thanks Link to comment
Justin Maeder Posted February 5, 2014 Share Posted February 5, 2014 If the ActiveSync Gateway status is grey that means that the Device Manager is not integrated with a Gateway to filter AS traffic or there are no filters defined in the options --> ActiveSync Gateway section Thank you Link to comment
Mukhtar Serikbaev Posted February 5, 2014 Author Share Posted February 5, 2014 Filters in option ActiveSync is OK, Gateway you mean NetScaler Gateway? have another problem: when i refresh policy in worx home on device, the connection go down and say: failed due security policy but we dont have any hard policy by default. and we still have no push policy on the air, only manual deploy( Link to comment
Justin Maeder Posted February 5, 2014 Share Posted February 5, 2014 Active Sync Gateway - SMG, XNC or XMM Thanks Link to comment
Jochen Wennagel Posted October 28, 2015 Share Posted October 28, 2015 we resolve with SHTP, another problem with Active Sync Gateway, policies aren't push in real time, we need to deploy policy manual each time. How we can activate Active Sync in MDM? Do you remember how you solved the SHTP problem? Link to comment
Subhan Jarallah Posted April 2, 2019 Share Posted April 2, 2019 On 2/5/2014 at 8:15 PM, Mukhtar Serikbaev said: we resolve with SHTP, another problem with Active Sync Gateway, policies aren't push in real time, we need to deploy policy manual each time. How we can activate Active Sync in MDM? i also experienced it now, how do you resolve with SHTP? any resolve act? Link to comment
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Mukhtar Serikbaev
Hello everybody! we have some problems with Samsung Knox, device enrolled and working fine but after KNOX installing device can't connect to Xenmobile MDM, WORX doesn't work.
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