After installing Citrix receiver 4, some of our Windows XP clients are reporting issues with USB memory drives. Windows reports "A USB device has exceeded the power limits of its hub port", regardless of which USB port used.
Uninstalling Citrix Receiver on the clients solves the issue - reinstalling reproduces the same result.
Browzing the web, it seems Receiver 4 changes the USB hubs electrical current rating from 500mA to 100mA..
Installing an earlier version of Citrix receiver seems like a temporary workaround, but we'd really apreciate a more reliable fix
A USB device has exceeded the power limits of its hub port
Started by Christian Lauge Graversen , 15 October 2013 - 12:28 PM
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#1
Posted 15 October 2013 - 12:28 PM
Citrix Employees
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#2
Posted 16 October 2013 - 11:26 PM
Please contact Citrix Technical Support and quote LA4582.
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#3
Posted 17 October 2013 - 10:08 AM
Unfortunately, the technical support hotline for Denmark (8088-4616) isn't answering any calls, and the automated call handler system seems faulty, and lacking any information on opening hours.
The Citrix.com website is of no more help, with only that telephone number and a fax number - and no opening hours or email option.
Edited by: a5esty on 17-10-2013 06:10
Citrix Employees
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#4
Posted 23 October 2013 - 08:16 AM
Hi,
If you have a valid support agreement, contact +353 1 805 5000
If you don't have, contact your reseller to request the private hotfix for you.
Thomas
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#5
Posted 24 October 2013 - 04:15 PM
I too am having the "USB has exceeded power" error with the latest version of Citrix Receiver after installing it on Windows XP computers. I called the US technical support number but I was prompted to enter service contract information (which I don't have).
Can you tell me how I can get assistance for this issue?
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#6
Posted 24 October 2013 - 04:16 PM
I too am having the "USB has exceeded power" error with the latest version of Citrix Receiver after installing it on Windows XP computers. I called the US technical support number but I was prompted to enter service contract information (which I don't have).
Can you tell me how I can get assistance for this issue?
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#7
Posted 25 October 2013 - 05:14 AM
Our reseller told us to install a previous version, or overwrite the c:\windows\system32\drivers\ctxusbm.sys file with one from an earlier version.
Unfortunately, overwriting the ctxusbm.sys file seems to create a few error messages while using Receiver 4.0.1
Citrix Employees
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#8
Posted 20 February 2014 - 02:38 AM
There is a private fix for this under LA4582 as stated by James. This is localized to WinXP machines only.
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#9
Posted 26 February 2014 - 08:54 AM
Is it possible to make this a public hotfix? Or does anybody have a download link for this fix?
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#10
Posted 09 April 2014 - 02:12 PM
i'd really appreciate it if anyone could pass a copy of this on....
Citrix Employees
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#11
Posted 11 July 2014 - 08:30 PM
Same problem at our company and can confirm Receiver 4.1.1 corrects it. For anyone that needs it:
https://onedrive.liv...FA252955D06!154