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Office 2010 install fails: Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.

Started by Lee Imrie , 25 November 2011 - 03:27 PM

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Lee Imrie
  • 13 posts

Posted 25 November 2011 - 03:27 PM

Hi all

I'm trying to install Office 2010 in an AIE, as we have a requirement for more than one version of Office in our Citrix environment. The install gets most of the way through and then stalls with error message:

"Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify you have sufficient privileges to start system services"

I know I have sufficient privileges, and I have tried following MS KB articles and fixes without success.

I vaguely remember reading that applications which need Windows services running don't always work in AIEs. Can anyone confirm if this is the case? Or can anyone offer any advice from experiences trying to install Office 2010 in an AIE?

Many thanks in advance
Lee