Jump to content


Photo

Unable to install hotfixes

Started by Phil Eddies , 23 November 2011 - 10:41 AM
40 replies to this topic

Best Answer Oliver Riedel , 08 December 2011 - 04:54 PM

In my Case this helps:

Start Microsoft Management Console (mmc)
Add snap-in "Certificates"
Select certificates for computer account
Select trusted publishers / certificates
Delete all Citrix certificates (in my case all Certificates are expired)

install hotfix

Phil Eddies Members

Phil Eddies
  • 125 posts

Posted 23 November 2011 - 10:41 AM

Hi,

I have a server running XenApp 6.5 and I am unable to install either of the two hotfixes which are available (XA650W2K8R2X64001 and XA650W2K8R2X64002)

Whenever I try I reviece the message "Installation ended prematurely because of an error" (1603)

And the event log

"Product: Citrix XenApp 6.5 - Update 'XA650W2K8R2X64001' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: "

Attached in the install log file

And ideas?

Attached Files

  • Attached File  log.txt   8.64MB   14 downloads


Matviy Byelykh Members

Matviy Byelykh
  • 8 posts

Posted 23 November 2011 - 08:12 PM

Hi Phil,

I had the same issue with the hotfix installation. Here is a solution

Open command prompt as an administrator and execute the patches.

Thank you,

Mat

Attached Files



Phil Eddies Members

Phil Eddies
  • 125 posts

Posted 23 November 2011 - 08:52 PM

Hi,

Thanks for the suggestion,

Just tried and got the same error. I also tried turning off uac.

Phil



Matviy Byelykh Members

Matviy Byelykh
  • 8 posts

Posted 23 November 2011 - 09:17 PM

reboot the server and try installing hotfix again.



Phil Eddies Members

Phil Eddies
  • 125 posts

Posted 23 November 2011 - 09:32 PM

Tried that several times



Phil Eddies Members

Phil Eddies
  • 125 posts

Posted 24 November 2011 - 02:20 PM

Digging though th log, this seems to be what is causing the install to drop out.

Still not sure why though

MSI (s) (18:34) [11:53:31:692]: Doing action: UninstallCertificates
Action 11:53:31: UninstallCertificates.
Action start 11:53:31: UninstallCertificates.
MSI (s) (18:34) [11:53:31:695]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'UninstallCertificates'
MSI (s) (18:34) [11:53:31:695]: Transforming table Binary.

MSI (s) (18:34) [11:53:31:695]: Transforming table Binary.

MSI (s) (18:34) [11:53:31:695]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (18:04) [11:53:31:702]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI34DA.tmp, Entrypoint: UninstallCertificates
MSI (s) (18:04) [11:53:31:800]: Leaked MSIHANDLE (61806) of type 790531 for thread 5160
MSI (s) (18:04) [11:53:31:800]: Leaked MSIHANDLE (61805) of type 790540 for thread 5160
MSI (s) (18:04) [11:53:31:800]: Leaked MSIHANDLE (61803) of type 790541 for thread 5160
MSI (s) (18:04) [11:53:31:800]: Note: 1: 2769 2: UninstallCertificates 3: 3
MSI (s) (18:04) [11:53:31:800]: Transforming table Error.

MSI (s) (18:04) [11:53:31:801]: Transforming table Error.

MSI (s) (18:04) [11:53:31:801]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2769: Custom Action UninstallCertificates did not close 3 MSIHANDLEs.
Internal Error 2769. UninstallCertificates, 3
CustomAction UninstallCertificates returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:53:31: UninstallCertificates. Return value 3.



Phil Eddies Members

Phil Eddies
  • 125 posts

Posted 24 November 2011 - 05:03 PM

I think it may be to do with a recent MS update, I have just build a fresh new server with just XenApp and all the the latest MS updates and I get the same problem.

Also I managed to install the hotfix on a server a few days ago and on that server after running the MS updates I am unable to uninstall the citrix hotfix, I get the same error 1603



Nicola Vigano Members

Nicola Vigano
  • 16 posts

Posted 29 November 2011 - 10:20 AM

Hi, I'm having the same situation.
Do you find how to install hotfixes?

Nicola



Martin Wieland Members

Martin Wieland
  • 35 posts

Posted 29 November 2011 - 02:57 PM

Same Problem here. Same error also by executing the patch from command.



Phil Eddies Members
  • #10

Phil Eddies
  • 125 posts

Posted 29 November 2011 - 03:11 PM

I am still having issues with this, I have tired everything I can think of and cannot explain why I keeps getting the same error.

I don't think it is an microsoft update issue anymore as I have tried building a new Windows server from the media and then installing fresh downloads of the Citrix XenApp disc and the hotfix without appliing the MS updates first and I still get the same error.

I am creating my servers within VMWare vSphere, are your servers also virtual or physical?



Nicola Vigano Members
  • #11

Nicola Vigano
  • 16 posts

Posted 30 November 2011 - 08:25 AM

I'm using vm on vSphere4.1
At the moment no news from me.
Maybe you can try without vmware tools (I can't.. at the moment), I've also some vm on XenServer and they are working fine. Applied patch yesterday.



Martin Wieland Members
  • #12

Martin Wieland
  • 35 posts

Posted 30 November 2011 - 09:11 AM

We're using virtual and physical servers and on both the hotfixes couldn't be installed. Could a german server installation generate this problem? Occurs this on english systems too?

Edited by: Martin Wieland on 30.11.2011 10:12



Nicola Vigano Members
  • #13

Nicola Vigano
  • 16 posts

Posted 30 November 2011 - 09:18 AM

We have a multilanguage installation w2k8r2 english with french, german, spanigh, chinese, hungarian, turkish with the same problem.
Instead, an installation on xenserver with multilangue (english, french, german, spanish, italian) works.



Phil Eddies Members
  • #14

Phil Eddies
  • 125 posts

Posted 01 December 2011 - 03:52 PM

I have been doing some testing and this is what I have found

Steps followed

- Install Free download of Windows 2008 R2 DVD
(SW_DVD5_Windows_Svr_DC_EE_SE_Web_2008_R2_64Bit_English_w_SP1_MLF_X17-22580.ISO)
- Disable windows firewall
- Change host name and join to domain
- Restart
- Mount a fresh download of the XenApp DVD (XA6.5_2008R2_ML.iso)
- Select Install XenApp Server
- Let .Net 3.5 SP1 install
- Select Add server roles
- Select Advanced Edition
- Tick XenApp and Next, Next, Install
- Reboot when prompted and resume install after reboot
- After install finishes reboot
- Download fresh copy of XA650W2K8R2X64001 hotfixe to a local folder on C:
- Open an Admin command prompt and run the install

Hotfix install Results

Install within VMWare vSphere 4.1 Fails
Install within Oracle VirtualBox 4.1.6 Fails
Install within VMWare Player 3.14 Fails
Install on Physical server Success

Install within VMWare Player 3.14 but don't add to the domain first Success
Install within VMWare vSphere 4.1 but don't add to the domain first Success

On the two where the hotfix was successfully install prior to adding to the domain. After they are on the domain
I am unable to uninstall the hotfix or install additional ones

Physical servers seem fine, I have not been able to test XenServer virtual servers but Nicola is saying they are working.

Other things tested which seem to make no difference

With and without vmware tools present
configuring a license server and adding to a farm first



Michael Pultz-hansen Members
  • #15

Michael Pultz-hansen
  • 8 posts

Posted 05 December 2011 - 04:05 PM

Same problem for me on VMWare ESXi 5.0.

Seems to me that Citrix need to have second look at the hotfixes when XenApp is installed as VMs...

/Michael



Phil Eddies Members
  • #16

Phil Eddies
  • 125 posts

Posted 05 December 2011 - 08:31 PM

Is anyone able to report this to Citrix?

Unfortunately our support does not allow me to raise support tickets.

I can't imagine this is effecting all of their customers that try and install the hotfix within a domained VM server other than a XenServer server, my guess is something about our domains is triggering the events as if the VM server is not on the domain it works fine.

Strange how XenServer VM and Physical servers domained or not are fine.

I am going to try and narrow down the problem a little further and if it is policy related etc, but I think Citrix need to take a look into this.



Nicola Vigano Members
  • #17

Nicola Vigano
  • 16 posts

Posted 06 December 2011 - 08:01 AM

I've just opened a ticket in Citrix. Hope that they give me a solution quickly.
I'll post any news as soon as possible.

Nicola


Helpful Answer

Stephanie Roper Citrix Employees
  • #18

Stephanie Roper
  • 1,424 posts

Posted 07 December 2011 - 04:41 PM

Phil,

I noticed that your post includes some errors about certificates. Have you updated your MS root certificates on this server? Are you seeing any errors in the event logs related to CryptoAPI and/or certificates?

Test with patching your server with the latest MS Root Certificate
You can also refer to this MS Article that talks about enabling/disabling logs for Certificate issues on the server.

Thanks,
Stephanie Roper



Phil Eddies Members
  • #19

Phil Eddies
  • 125 posts

Posted 08 December 2011 - 09:49 AM

Hi,

I can't see any certificates logs execpt one like these

"Successful auto update of third-party root certificate: Subject....."

Updating to the latest MS root certificate made no difference

I enabled the CryptoAPI 2.0 Diagnostics but no capi2 logs are generated during the hotfix install

Phil



Oliver Riedel Members
  • #20

Oliver Riedel
  • 1 posts

Posted 08 December 2011 - 04:54 PM

In my Case this helps:

Start Microsoft Management Console (mmc)
Add snap-in "Certificates"
Select certificates for computer account
Select trusted publishers / certificates
Delete all Citrix certificates (in my case all Certificates are expired)

install hotfix


Best Answer

Give Us feedback