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Outlook 2010 w/CRM 2011 Plugin crashes on XD4

Started by Morten Bøhmer , 14 April 2011 - 12:13 PM
3 replies to this topic

Morten Bøhmer Members

Morten Bøhmer
  • 13 posts

Posted 14 April 2011 - 12:13 PM


We are experiencing problems running the MS CRM 2011 plugin with MS Outlook 2010.

After reboot of virtual computer Outlook + CRM works fine.
If Outlook is closed or user loggs-off the virtual desktop, Outlook will crash. The only way to get Outlook to start again, is a reboot.

This only happens when CRM 2011 plugin for Outlook is installed. Uninstalling or running Outlook in safemode, does not help, after it has crashed once. The only resolution I have found is to reboot.

Anyone else experiencing similar problems ?

Marc Evers Citrix Employees

Marc Evers
  • 348 posts

Posted 14 September 2011 - 03:45 PM

hi Morten,

I just got a case in with the same issue on XA6.
The error is: Microsoft CRM has encountered an error and needs to close

Do you get the same?

A crashdump will be analyzed.
If the solution can be applied to XD as well I'll come back to you.

ashley poxon Members

ashley poxon
  • 94 posts

Posted 04 October 2011 - 11:04 AM

Hi there,

We have Office 2010 running on XD 4, and the CRM 2011 addin. It works OK, but we had to install the Office 2010 suite locally on the XD vDisks rather than use Appv to virtualize the application.

Morten Bohmer Members

Morten Bohmer
  • 44 posts

Posted 21 August 2012 - 12:29 PM

Hi Marc

Any news on this ? We are still experiencing this, only solution is to restart the XD in questions.


1. Sometime Outlook crash, it is not possible to start Outlook again without reboot.

2. Closing Outlook normally, will not allow for Outlook to be started again without reboot for XD