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New VDA and online plugin client issues...

Started by Reginald Marable , 07 April 2010 - 03:37 PM
4 replies to this topic

Reginald Marable Members

Reginald Marable
  • 353 posts

Posted 07 April 2010 - 03:37 PM

I seem to be having issues with the new VDA and online plugin.

It seems to be having issues connecting at times.. sometimes it doesn't and sometimes it does.. for example my assigned VM shows currently in use on the DDC servers. But when I try to connect to it from a thin client it just says ti is unable to launch the desktop.

This all occurred after updating to the new version. I really like the new version because the quality of the Windows 7 images have improved greatly, but that doesn't really help me if I can't connect 6/10 times. I also am really unsure how to troubleshoot this issue. I do have EdgeSight setup for the VM.

*USUALLY* rebooting the VM fixes the issue, but I can't be doing that everytime. On a side note, the new version seems to popup a HDX access dialog for you to read/write to the local client when you have appliance lock installed (this is all with online plugin with appliance lock new verions)

Edgesight errors for assigned VM:

2010-04-07 10:17:06 EdgeSight System The Citrix System Monitoring Agent was unable to run worker "Init Worker". Error: 0x800411e1, Unable to load the specified script file, 'http:|ZHTTP|/init.aspx?|ZINST|'. Detailed information can be found in the script log file. Access denied
2010-04-07 10:17:06 Core Worker Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, 'http:|ZHTTP|/init.aspx?|ZINST|'. Detailed information can be found in the script log file. Access denied
2010-04-07 10:17:07 Core Collector 56 settings loaded.
2010-04-07 10:22:25 Core Worker Running worker 104 - 'Init Worker' with trigger 24.
2010-04-07 10:22:25 Core Worker Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, 'http:|ZHTTP|/init.aspx?|ZINST|'. Detailed information can be found in the script log file. Access denied
2010-04-07 10:25:14 Core Idle Idle state change from 3 to 1 for session 1. Machine state is now 1.
2010-04-07 10:27:38 Core Worker Running worker 104 - 'Init Worker' with trigger 24.
2010-04-07 10:27:38 Core Worker Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, 'http:|ZHTTP|/init.aspx?|ZINST|'. Detailed information can be found in the script log file. Access denied
2010-04-07 10:32:52 Core Worker Running worker 104 - 'Init Worker' with trigger 24.
2010-04-07 10:32:52 Core Worker Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, 'http:|ZHTTP|/init.aspx?|ZINST|'. Detailed information can be found in the script log file. Access denied
2010-04-07 10:35:38 Core Idle Idle state change from 1 to 4 for session 1. Machine state is now 4.
2010-04-07 10:35:45 Core Scheduler Consolidation aggregating performance data for 5 tables
2010-04-07 10:35:59 Core Scheduler Consolidation rescheduling remaining 4 steps



Reginald Marable Members

Reginald Marable
  • 353 posts

Posted 07 April 2010 - 03:38 PM

Also under the log directory of the UNC path I have setup for loggin I see this:

4/7/2010 10:17:06 AM: 10004, Script load error: The file '/edgesight/app/suser/init.aspx?SInstance=9D448B19-2971-4BC0-A4F5-B8EA677E8672&SVersion=5.2.3012.0&tz=-300&Dept=DDC4-FARM%5CPersonal%20Desktop&Co=Arkansas%20Department%20of%20Emergency%20Management&Prod=2&AgentType=24' could not be read
4/7/2010 10:22:25 AM: 10004, Script load error: The file '/edgesight/app/suser/init.aspx?SInstance=9D448B19-2971-4BC0-A4F5-B8EA677E8672&SVersion=5.2.3012.0&tz=-300&Dept=DDC4-FARM%5CPersonal%20Desktop&Co=Arkansas%20Department%20of%20Emergency%20Management&Prod=2&AgentType=24' could not be read
4/7/2010 10:27:38 AM: 10004, Script load error: The file '/edgesight/app/suser/init.aspx?SInstance=9D448B19-2971-4BC0-A4F5-B8EA677E8672&SVersion=5.2.3012.0&tz=-300&Dept=DDC4-FARM%5CPersonal%20Desktop&Co=Arkansas%20Department%20of%20Emergency%20Management&Prod=2&AgentType=24' could not be read
4/7/2010 10:32:52 AM: 10004, Script load error: The file '/edgesight/app/suser/init.aspx?SInstance=9D448B19-2971-4BC0-A4F5-B8EA677E8672&SVersion=5.2.3012.0&tz=-300&Dept=DDC4-FARM%5CPersonal%20Desktop&Co=Arkansas%20Department%20of%20Emergency%20Management&Prod=2&AgentType=24' could not be read



Reginald Marable Members

Reginald Marable
  • 353 posts

Posted 07 April 2010 - 05:22 PM

Eh those look like EdgeSight errors.. so now how do I figure out what is going on with these virtual machinse not letting you reconnect



Reginald Marable Members

Reginald Marable
  • 353 posts

Posted 08 April 2010 - 01:02 PM

This is what I got this morning:

Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp Server. [Error 1021: Invalid Handle].

Now all I did was clicked ok, CTRL ALT DEL and log off and try again and it connected. I'm telling you with this new plugins it does not connect as well as the last one.. we seem to be having more isues with that ones I deployed the new version to

Edited by: JACOB DIXON on Apr 8, 2010 9:03 AM



Reginald Marable Members

Reginald Marable
  • 353 posts

Posted 08 April 2010 - 01:05 PM

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