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Can't Install Receiver Vista?

Started by Thorsten Witt , 18 May 2009 - 06:40 AM
6 replies to this topic

Thorsten Witt Members

Thorsten Witt
  • 54 posts

Posted 18 May 2009 - 06:40 AM

When I try to install die Receiver for Windows on my Vista Notebook. I get this error:

There is a problem with the Windows Installer Package.
A program required for this install to complete could not
be run. Contact your support personnel or package

Any Ideas?


Edited by: tw on 20.05.2009 02:16

Simon Frost Citrix Employees

Simon Frost
  • 85 posts

Posted 20 May 2009 - 09:04 AM

The only time this was seen before it was a permissions problem & should have been cured before ship. How are you launching the install & escalating to admin?


Bruce Hatcher Members

Bruce Hatcher
  • 7 posts

Posted 02 June 2009 - 12:34 AM

I am having the same problem with Windows 7 RC.

I just assumed the Receiver was not compatible.

Has anyone successfully installed it on Vista or Windows 7?

Simon Frost Citrix Employees

Simon Frost
  • 85 posts

Posted 02 June 2009 - 09:50 AM

The Receiver client works fine here on both Vista & Win7. How are you launching the install and providing escalation?


Kevin Batson Citrix Employees

Kevin Batson
  • 2 posts

Posted 05 June 2009 - 03:41 PM

This sounds like you just downloaded the Receiver client from the download page and tried to install it. Is this correct?

This won't work. You need to connect to a Merchandising Server download page and it will download and auto configure the Receiver client.

Arjan Beijer Members

Arjan Beijer
  • 117 posts

Posted 12 July 2009 - 08:40 AM

Had the same problem with the installation and discovered that is you just start a (elevated) command prompt and then run the MSI it just works. As we do not have a Merchandising Server because it needs Xenserver and a lot of customers do not want to add another platform.

Andy Faulds Members

Andy Faulds
  • 58 posts

Posted 08 August 2009 - 06:39 AM


Thanks for this post - helped me with the same issue.