I'm attempting to uninstall the EdgeSight for XenApp Agent from my Windows 2003 XenApp Server.
I've tried using Add/Remove programs, and running the .msi file directly, both options result in the same outcome which is as follows:
The dialog for the installation appears and I get two options
If I pick Remove, it appears to do something and then suggests a reboot is required.
After rebooting, the entry still appears in Add/Remove Programs and I can repeat the above steps forever.
Looking in Program Files it would appear to have removed most of the installation files (I have to admit, having tried this a few times, and manually removing files as well, I'm not sure which aspects the uninstall routine actually removed)
My issue really, is that I'm not able to re-install the Agent.
Running the 'repair' option doesn't appear to do anything either.
What are the steps I need to perform to manually remove the agent completely so that I can re-install it cleanly.
Edited by: Simon Jackson on 19-Sep-2008 09:51
PS: I should add that this is EdgeSight 5.0
EdgeSight for XenApp Agent Uninstall FailsStarted by Guest , 19 September 2008 - 08:50 AM
Posted 19 September 2008 - 08:50 AM
Posted 19 September 2008 - 09:13 AM
I would do the following:
1 - Check that the following 3 services are not present:
Citrix End User Experiencing Monitoring,
Citrix System Monitoring Agent
Firebird Server - CSMInstance
2 - Make sure there is no "System Monitoring" folder under "Documents and Settings\All Users\Application Data\Citrix"
3 - Check Program Files\Citrix for any content related to Edgesight:
4 - Check registry: HKLM\Sw\Citrix for
Posted 19 September 2008 - 10:49 AM
I have deleted the following entries if they existed
C:\Program Files\Citrix\System Monitoring
C:\Documents and Settings\All Users\Application Data\Citrix\System Monitoring
I then tried the uninstall of the agent again
After a reboot I'm still left with the following service (though it is set to manual and not running)
Citrix End User Experience Monitoring
At this stage an attempted re-installation still prompts me for
Posted 19 September 2008 - 10:51 AM
I've fixed it....
I tried doing the following, to send you a log of what happened.....
msiexec /uninstall edgsightzaagent.msi /l logfile.txt
And this command line actually worked, and successfully removed the service
I am now able to re-install again...
It's weird that using Add/Remove components and selecting remove, doesn't call the same routine.....
Maybe this is something you could fix?