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Citrix TechEdge 2017

Citrix TechEdge is the premier 1-day deep dive technical training event hosted by leading Citrix Support engineers. Visit https://www.citrix.com/events/techedge.html to learn more.

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Getting to the Root of the Problem: Data Collection and Analysis

Featured Speakers:
Kapildev Ramlal
Robert Garito

Collecting the right data remains one of the biggest challenges when chasing down the root of a problem and achieving a quick resolution. Consistency in tracing and logging methods has been a key focus area for the Product Supportability and Engineering teams.
In this session you’ll learn about Always-On Tracing which aims to reduce analysis time especially for intermittent issues, and we’ll provide guidance on the key data points our Dev Analysis teams use when researching root cause for XenApp/XenDesktop, XenMobile, and NetScaler products. We’ll also show how Long-Term Service Releases can minimize the risk and expense of introducing change to your environment.

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Getting through the barbed wire using Federated Authentication Service

Feature Speaker:
Sangeeth Kumar

Citrix Federated Authentication Service (FAS) was first announced at Synergy 2016. FAS aims to mask the complexity of real-world business system relationships by providing a seamless and flexible user authentication experience, but implementing FAS requires a bit of focus and careful configuration.
Learn lessons from the trenches as Senior Support Engineers at Citrix share in-depth architecture insights, typical pitfalls, and troubleshooting tips based on common real-world use cases.

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Expert Advice: Citrix Cloud XenApp and XenDesktop Service with Azure Resource Manager

Feature Speaker:
Ilija Ivanovski

If you’re considering a move to Citrix Cloud and plan to use Azure as your resource location, you won’t want to miss this one. This session highlights lessons learned from a Senior Escalation Engineer around common issues customers experience when integrating XenDesktop or Citrix Cloud XenApp and XenDesktop Services with Azure Resource Manager.
We’ll also look at one of the more common problem types seen in a Citrix Cloud user environment: connectivity issues related to communication or registration failure between VDA and Controller. Understanding how to identify and resolve these issues quickly are critical to supporting a Citrix cloud environment.

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Success Starts Here: XenMobile Configuration and Troubleshooting Pointers

Featured Speaker:
Juan Mosquera

XenMobile and NetScaler are commonly used together to optimize and secure mobile application delivery, but you must have knowledge of both products to get the configuration right the first time.
In this session, we’ll cover common pitfalls and problems, then share ways to avoid or resolve them using key log files. We’ll also review the latest best practice guidance and self-service tools such as XenMobile Analyzer, Auto Discovery Service, and App Wrapping Self-Service Portal. Finally, we’ll provide tips, tricks, and knowledge that will help you set up a solid and perfectly paired XenMobile and NetScaler deployment.

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Get Your Mojo on with Skype and Citrix HDX Real-time Optimization Pack (RTOP)

Featured Speaker:
Jeff Traylor

Citrix’s partnership with Microsoft has many facets but our enhancement of Skype for Business in VDI environments with the HDX Real-Time Optimization Pack is one of the brightest. Learn how Citrix accomplishes this with HDX RTOP and how to avoid the pitfalls of a complex setup.
In this session you will learn about typical deployment methods, latest updates, the history and structure of the HDX RTOP and in-depth troubleshooting techniques. We’ll also go over several support case studies from our Citrix Support Escalation team.

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Better Together: Seamless Integration of Storefront and NetScaler

Featured Speaker:
Tristan Dryden

Product and Supportability teams have joined forces to make StoreFront and NetScaler Gateway configuration easy from the start, as it should be. However, a solid understanding of the communication flow between NetScaler Gateway, StoreFront and XenApp/XenDesktop resources is essential if problems arise and you need to troubleshoot and resolve issues quickly.
In this session you’ll learn about common error messages and configuration challenges you may encounter when integrating NetScaler Gateway and Storefront, where communication flow problems may occur, and troubleshooting tips to help with the Integration. We’ll also walk you through the key improvements we’ve made and give you a glimpse of the improvements on the horizon.

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XenServer 7.1 New Features and Troubleshooting

Featured Speaker:
Blaine Anaya

XenServer 7.1 introduces enhanced features and functionality for application, desktop and server virtualization use cases. Major themes for this release are simplified maintenance and enhancements to Citrix Provisioning Services (PVS).
In this session you’ll learn about the new features in XenServer 7.1 such as Automated Updates in XenCenter, Live Patching with no host reboot required, and PVS-Accelerator. We’ll also provide troubleshooting tips and case studies for common problems based on real-world XenServer deployments.

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What questions do you have... - last post by Blaine Anaya

Top Pain Points and Solutions for NetScaler

Featured Speaker:
Victor Fuenmayor

When we look at the problems that float to the top of our support case funnel, we notice several areas where NetScaler customers feel the most pain: upgrades, configuration workflow for GSLB and monitors, SAML and 2-factor authentication.
In this session, we’ll discuss ongoing product supportability efforts and recently released solutions that aim to reduce effort when deploying or upgrading Delivery Networks products and accelerate the move to latest product versions. We’ll also provide a glimpse of improvements on the horizon.

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